Terms & Conditions

In these Terms and Conditions, “the Seller” shall mean The Trustee for Timberzion Unit Trust trading as Coopers Store (ABN 13231171955) and “the Buyer” shall mean the purchaser of the products named in the Sales Order which will be subject to these Terms and Conditions.
The Seller will sell and the Buyer will purchase the products in accordance with a Sales Order of the Seller, initiated by:
a) any written quotation of the Seller which is accepted by the Buyer; or
b) any verbal order (including telephone order) by the Buyer which is accepted by the Seller and is subsequently confirmed in writing.

Whether the Buyer’s order is initiated by a written quotation by the Seller or a verbal order by the Buyer, it will be converted to a Sales Order by the Seller. The Sales Order of the Seller setting out the details of the Buyer’s Order will prevail over any preceding communication between the Seller and the Buyer, whether verbal or in writing.

The Sales Order will be issued by the Seller clearly outlining the Buyer’s purchase. The Sales Order and these Terms & Conditions will form the contract between the Seller and the Buyer.

For all Sales Orders the Buyer must pay a deposit equivalent to 50% of the Sale price set out in the Sales Order. No Sales Order shall be processed until the deposit under this clause is paid by the Buyer. The lead time commences when the deposit is paid.
The Buyer will pay the outstanding balance of a Sales Order when the order is completed and present in our warehouse. Any outstanding balance has to be paid before the goods can be delivered or picked up by the Buyer. All goods remain the property of the Seller until the outstanding balance is paid.

All payments can be made by Mastercard or Visa Card. Alternatively you can make a Direct Deposit or Cheque.
Please ensure your name and invoice number are listed.
The Trustee for TimberZion Unit Trust t/a Coopers Store
Bank: NAB
BSB: 082128
Account: 471535618

Specification drawings are provided for all orders. Please allow up to 4 weeks from order date to receive the specification drawings. It is the responsibility of the Buyer to ensure all measurements supplied to the Seller are correct. Customer approval is required for all specification drawings. Production will not begin without final written approval from the purchaser. The Seller is not liable for any mistakes made due to incorrect measurements or information being supplied nor if you change your mind.

Changes to orders can only be made prior to written approval of the specification drawings. Changes made after written approval of the specification drawings will incur a fee, however if production has begun changes will not be possible.

The delivery date indicated on the Sales Order is an estimate only. The delivery date is subject to the completion of the order by our workshop and the availability of our delivery contractor. The Seller cannot be held liable if the estimated delivery date is not met. The Buyer is not entitled to make any claim against the Seller in relation to the delay in the delivery or the cancellation of the Sales Order.

When the agreed delivery date is reached by the Seller and the Buyer, it is the Buyer responsibility to have someone present to receive the delivery. The Seller will make every effort to nominate an approximate delivery time and arrive by that nominated time. However the Seller cannot guarantee that the nominated time will be met. The Buyer is liable for any additional delivery charges if they fail to be present at time of delivery.

The Buyer must inspect the product upon delivery by the Seller and agrees to sign on the Delivery Docket to acknowledge that the product is “Received in good order and condition”. If there is any damage to the product which is not detectable at the time of delivery and the signing of the Delivery Docket, the Buyer must forward a written report of the damage to the Seller within 24 hours of receipt of the product. If the Seller does not receive any damage report from the Buyer within such period, no claim for damage will be processed by the Seller and the Buyer shall waive all claims for damage.

Any goods that are to be stored by the Seller for a period longer than 30 days from the initial notification of completion will incur a daily storage fee of 0.3% of the sale price of the product.

The Buyer acknowledges that there may be a variation in respect of the material, colour, finish, and dimension between each piece and between the products received by the Buyer and the products displayed in the Seller’s showroom. The Buyer shall not be entitled to make any claim whatsoever in respect of such variation. The craftsmanship will be equal to that viewed in the Seller’s showroom.

All catalogues, photographs, brochures, website photos and any presentations provided by the Seller are for illustrative purpose only. It is the Buyer’s responsibility to ensure that the size, colour and design of the products are suitable for the Buyer’s premises. It is the Buyers sole responsibility that the goods ordered will fit into the Buyers premises.

Once the Sales Order contract is entered into by the Buyer and the 50% deposit paid, the Buyer is not entitled to cancel the Sales Order or return the goods due to change of mind, wrong choice of size, colour or design, or change of circumstance. If the Seller agrees to the cancellation of an order (which they are not obligated to do) there will be a minimum 15% cancellation fee. The full 50% deposit will be retained as the cancellation fee if the goods are in production or have been completed. Once the goods have been paid for in full the Buyer voids any right to cancelling the order.

The Buyer is liable to pay any loss or additional costs incurred by the Seller through the Buyer’s instructions or lack of instructions or through the Buyers failure or delay in taking delivery or through any acts or default on the part of the Buyer, its agents or representatives.

The Seller agrees not to disclose any private and confidential information collected from the Buyer to any entity outside the Seller’s organization.
Refund Policy.
We do not give refunds if you:
• change your mind, or
• make a wrong decision.

Please retain your receipt as proof of purchase.

Coopers Store guarantees to repair or replace the product or part of the product (“the goods”) with a manufacturing or structural defect for a period of five years from the date of purchase (“the warranty period”). This is provided that the defect is not a result of normal wear and tear, or a natural pre-disposition of the material used. This warranty will become void if the items is not cared for in accordance with the care instructions supplied by Coopers Store or labelled on the product. This warranty is also subject to the terms and conditions set out below:

This warranty is in addition to the rights granted by relevant State and Federal laws and in particular the Trade Practices Act 1974 and corresponding State Fair Trading legislation. The company’s liability is limited to the goods repair or replacement only.
The warranty shall become void if the goods are used for commercial or outdoor purpose (unless specified for outdoor use) or exposed directly to the sunlight, extreme heat/cold, or water.

No claim can be made by the purchaser under this warranty if:
* any damage caused by accident, abuse, neglect, negligence.
* Any damage caused by improper handling such as dragging the furniture or using corrosive solvent to clean the furniture.
* Any damage directly or indirectly caused by unprofessional assembling, unauthorized repair, alteration, modification or act of God.

The purchaser must at his/her expense return to the retailer the defective goods with the proof of purchase.

The Seller reserves the right to determine whether the goods shall be repaired or replaced.

There is a 3-year warranty on all furniture.

There is a 1 year warranty on all Doors. (Warranty for all door hardware is subject to the manufactures warranty and all claims should be directed to the manufacturer)

There is a 1 year warranty on all Dining Chairs

All timber used in the Sellers joinery has a 1 year warranty.

This warranty is void if the timber care instructions provided by the Seller are not followed.

All fabrics have a 1 year warranty.

The warranty is extended to the original purchaser at the original delivery address. The warranty shall become void if the goods are moved to a new address.

This warranty does not extend to homewares.

The Company reserves the right to charge for any service not covered by this warranty.